Shipping policy
Welcome to Telar Couture! We are committed to providing you with a seamless shopping experience. Please review our shipping policy to understand our procedures and policies regarding the delivery of your purchases.
Shipping & Delivery Timeframe
· Processing Time: Once your order is placed, please allow 1-3 business days for order processing. During this time, your order will be confirmed, and the products will be prepared for shipment.
· Shipping Time: After processing, your order will be shipped. The estimated delivery timeframe is between 2 to 14 business days, depending on your location and the shipping method selected at checkout.
Shipping Methods
We offer various shipping options to suit your needs. The available shipping methods will be displayed at checkout, along with the associated costs.
Shipping Costs
Shipping costs are calculated based on your location, the shipping method chosen, and the weight and dimensions of your order. Any applicable shipping fees will be displayed at checkout.
International Shipping
We proudly offer worldwide shipping. International delivery times may vary based on the destination country and customs processing times. Please note that the recipient is responsible for any customs duties, taxes, or additional fees incurred.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and location of your shipment.
Delivery Issues
If your package has not arrived within the estimated delivery timeframe, please contact our customer service team at telarcouture@gmail.com or via the virtual chat icon for assistance. We will work diligently to resolve any delivery issues.
Incorrect Shipping Information
Please ensure that your shipping information is accurate at the time of purchase. Telar Couture is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping details, contact us immediately at telarcouture@gmail.com or via the virtual chat icon.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please reach out to our customer service team at [Your Customer Service Email] within 7 days of the estimated delivery date. We will initiate an investigation with the shipping carrier and work with you to resolve the issue promptly.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at telarcouture@gmail.com or via the virtual chat icon.
Thank you for shopping with Telar Couture! We appreciate your business and look forward to serving you again.